Monitoring, patching and maintenance before staff are left waiting.
UK managed service provider
Managed IT for UK businesses without an IT department.
Novastak provides managed IT for small and medium-sized UK organisations: users, devices, Microsoft 365, cybersecurity and office networks, looked after as one service.
The service in brief
- IT support A named place to go when something stops working
- Reliable connectivity Office networks and Wi-Fi designed to be used, then looked after
- Microsoft 365 under control Email, files, identity and devices administered properly
- Protected systems and data Security, access control, backup and recovery treated as part of IT
Support, networks, cloud and security handled by the same provider.
No IT team, a small internal team, or an MSP that is no longer a good fit.
Clear recommendations so IT spend can be planned, not guessed at.
Business problems
Problems we help UK SMEs deal with
If any of these are familiar, the next step is a conversation, not a finished IT specification.
No internal IT team
Passwords, printers and laptops land on whoever is free. There is no proper support route when staff are stuck.
Support that only appears after something breaks
Tickets drag on, and nobody is patching, monitoring or improving the setup between incidents.
Microsoft 365 left unmanaged
Licences, sharing and access have grown over time, with little control over who can see business data.
Wi-Fi and networks that keep interrupting work
Calls drop, files crawl, and the cabling or wireless was never designed for how the office is used.
Security worries without a practical plan
Phishing, lost devices and unanswered questions about Cyber Essentials or customer security checks.
A move, new site or refresh with no owner
The office needs to be usable on day one: devices, Microsoft 365, Wi-Fi and cabling included.
If this sounds like your business, book a free IT consultation.
Book a free IT consultationCore services
IT services for the whole business environment
Day-to-day support, office infrastructure, cloud, security and project work, under one provider.
Managed IT support
Helpdesk and maintenance so staff are not stuck when something breaks, and routine work does not wait for an emergency.
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Networks & infrastructure
Cabling, Wi-Fi, firewalls and VPN designed for reliable office connectivity, then documented so they can be supported.
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Cloud & Microsoft 365
Microsoft 365, identity and devices administered so email, files and access stay under control.
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Cybersecurity
Practical protection for email, devices and data, including help preparing for common UK security checks.
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Backup & continuity
Backup and recovery planning so a failure is less likely to become a business-stopping event.
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Communications
VoIP and Microsoft Teams so the office stays reachable without a separate, unsupported phone setup.
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CCTV & physical technology
Business CCTV installed and networked as part of the wider IT setup, not as a standalone extra.
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IT projects & consultancy
Office moves, new sites and infrastructure refreshes, planned so the business can keep operating.
Book a consultationNeed more than one of these? Start with a consultation and tell us what you need help with.
Book a free IT consultationManaged IT support
IT support, and maintenance between incidents
Staff need a clear place to go when something breaks. The environment still needs patching and monitoring when nothing is broken. Novastak provides both, so avoidable downtime is less likely to land on the owner.
- Remote and onsite helpdesk when people are stuck
- Monitoring, patching and maintenance between incidents
- Windows and Linux servers
- Devices, Intune, and easier user onboarding and offboarding
- IT asset management
Cloud & Microsoft 365
Microsoft 365 kept under control
Cloud tools only stay reliable if someone is looking after licences, sharing, identity and devices. Novastak sets up, migrates and administers the platforms UK businesses actually use.
- Microsoft 365 setup and administration
- Entra ID, Active Directory and access management
- Intune, Azure, AWS and hybrid infrastructure
- Google Workspace, migration and cloud backup
Cybersecurity
Security for systems and data, as part of everyday IT
Novastak helps UK SMEs tighten email, device and access controls, and prepare for customer or insurer security questions, as part of everyday IT.
- Assessments and practical recommendations
- Email, endpoint and firewall protection
- MFA, Conditional Access and awareness training
- Support for Cyber Essentials, GDPR-related IT controls and PCI DSS
Novastak can support the technical work around these frameworks. It is not an accredited certification body; any certificate is issued by the relevant scheme or assessor.
Networks & infrastructure
Reliable office connectivity, then ongoing care
Unreliable Wi-Fi and messy cabinets interrupt work. Novastak plans, installs and maintains the infrastructure offices depend on, including new sites and relocations.
- Cat5e, Cat6 and fibre cabling, patching and racks
- Wi-Fi surveys, wireless installation and optimisation
- Firewalls, LAN/WAN design and VPN
- Structured cabling testing and certification, and new-site deployments
Why Novastak
Why work with Novastak
One provider for support, infrastructure and security, scoped before you commit, and accountable afterwards.
One accountable IT function
Users, devices, networks, cloud and security sit together. Fewer gaps, and fewer suppliers pointing at each other when something fails.
Infrastructure that can actually be supported
Cabling, Wi-Fi, racks and firewalls specified, installed and documented as business infrastructure.
Security and backup as part of IT
Access, email, devices and recovery are designed together. You are not left running a product nobody owns.
Work scoped around cost and disruption
Recommendations a director can take to a meeting. If something is unnecessary, we will say so.
If you want IT looked after as one function, the next step is a consultation.
Book a free IT consultationHow engagement works
How engagement typically works
You do not need a finished technical brief. We start with how the business uses IT today and where it is falling short.
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Step 01
Consultation
Users, sites, current suppliers, Microsoft 365, security concerns, and any planned moves or projects.
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Step 02
Assessment
Where useful, we review what is actually in place so recommendations are not based on guesswork.
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Step 03
Proposal
A clear scope for ongoing support, project work, or both, including what is in and what is not.
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Step 04
Onboarding
Users, devices, access, documentation and monitoring brought under management with as little disruption as possible.
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Step 05
Ongoing management
Support, maintenance and review, with the aim of fewer surprises.
Who we help
Who Novastak helps
Small and medium-sized UK organisations that need managed IT, whether they have no IT team, a small internal team, or a supplier that is no longer a good fit.
- No internal IT department
- Small IT teams needing extra capacity
- Changing IT provider
- Microsoft 365 administration
- Cybersecurity concerns
- Unreliable networks or Wi-Fi
- Office moves and new sites
- Infrastructure refreshes
- Need for ongoing IT support
Questions
Frequently asked questions
What size of business does Novastak work with?
The primary focus is UK small and medium-sized organisations: companies with no IT department, a small internal IT function that needs additional expertise, or an existing supplier that is no longer a good fit.
Do you only support Microsoft?
Microsoft 365, Entra ID, Intune, Azure and Windows are a core part of the service. Google Workspace, AWS, Linux servers and hybrid environments are also supported where they are already in use or the right fit.
Is support remote, onsite, or both?
Both. Many issues can be resolved remotely. Onsite work is used where it is needed, for example hardware, cabling, wireless surveys, rack work, new-site builds and office moves.
Can you take over from our current IT company?
Yes. Work would start with understanding contracts, access, documentation and any urgent risks, then moving support, administration and monitoring across in a planned way.
Do you help with Cyber Essentials?
Novastak can help with the technical controls and preparation around Cyber Essentials. Certification itself is assessed and awarded by the relevant scheme, not by Novastak.
Do you install CCTV and office networks as well as helpdesk support?
Yes. Structured cabling, wireless, firewalls, CCTV networking and new-site deployments sit alongside managed support. Smart-home and residential work is secondary to the business IT offering.
How do we get started?
Call +44 7549 053149 or email enquiries@novastak.co.uk. Include the number of users and what you need help with. There is no need for a finished specification.
Enquiries
Book a free IT consultation
Call or email with the number of users you have and what you need help with. A finished specification is not required.